Sharepoint Access Issues - Troubleshooting on an Incognito Window
Open an incognito window in the browser you normally use to access Sharepoint
Chrome
- Open Google Chrome.
- Select the three dot icon in the upper-right corner.
- Select New Incognito window from the drop-down menu. A new window opens, usually darker colored than normal, showing Incognito at the top right.
Edge
-
Open Microsoft Edge.
- Select the three dots icon in the upper-right corner.
- Select New InPrivate Window from the drop-down menu. A new window opens, showing InPrivate at the top right
Copy the Sharepoint link that you are trying to access
- the link can often be obtained by right clicking on a clickable item and selecting copy link
Paste the link into the new incognito window you have opened
You will be directed to sign in with your microsoft account. Use the account that has been identified to access the Sharepoint site
if you have multiple email addresses, you will need to know which email has been granted access to the sharepoint item you are trying to access)
If you have been given access to the item and the correct email has been used you will now have access to the item.
If you are certain that you should have access and the correct email has been used to log in, please email itsupport@venturiscc.com to create a ticket for assitance